Shipping policy

Last updated: 24 September 2026

Where we ship

We currently ship within Australia only, including PO Boxes and parcel lockers.

Dispatch

Orders are packed at our Double Bay clinic and dispatched within 1–2 business days (Monday to Friday, excluding NSW public holidays). You'll receive an email with tracking details once your order is on its way.

Delivery

All orders are sent with Australia Post Express Post. Delivery times are Australia Post's estimates and vary by location. Regional and remote areas can take longer, as can peak periods such as December.

Shipping costs

Shipping is free on orders of $350 or more (after any discounts). Below that, the Express Post rate is based on the weight of your order and is shown at checkout before you pay. All prices, including shipping, include GST.

Please check your address

Make sure your delivery address is complete and correct. If you notice a mistake, contact us as soon as possible and we'll try to update it before dispatch. Once an order has been handed to Australia Post, we can't redirect it.

Lost, delayed or damaged parcels

If your tracking hasn't updated for several days, your parcel arrives damaged, or something is missing, email orders@evakarpati.com with your order number (and a photo if anything is damaged). We'll follow it up with Australia Post and arrange a replacement or refund where needed. Your rights under the Australian Consumer Law always apply.

Contact

Phone (02) 9363 2395 · Email orders@evakarpati.com